Zambia Industrial Commercial Bank (ZICB) has been recognised as a trailblazer in Zambia’s financial industry, winning the Best Service of the Year – Banking Sector award at the Zambia Annual Quality Awards hosted by the Zambia Bureau of Standards (ZABS) on 22nd November 2024.
This prestigious accolade affirms ZICB’s commitment to delivering exceptional service, promoting innovation, and driving growth in the Zambian banking sector.
This recognition comes on the heels of ZICB’s remarkable achievements, including the signing of a Purchase and Assumptions Agreement with the Bank of Zambia for Investrust Bank Plc (in liquidation).
Through this strategic move, ZICB not only safeguarded Zambia’s banking stability but also saved jobs, protected customer deposits, and assumed critical liabilities. This intervention ensured continuity of services and restored confidence among customers during a challenging period.
In just one year, ZICB achieved an incredible milestone by growing its branch network from six to twenty-two, making it the fastest-expanding bank in Zambia. This growth has significantly enhanced access to banking services, empowering individuals and businesses across the country with innovative financial solutions.
Additionally, ZICB successfully facilitated the payout of deposits to former Investrust customers, reaffirming its dedication to customer care and financial integrity.
As the fastest-growing bank in Zambia, ZICB continues to set itself apart with its innovative approach to banking. From offering tailored financial products to championing digital transformation, the Bank has consistently prioritised meeting the needs of its customers while driving sustainable growth.
This award is a testament to ZICB’s relentless pursuit of excellence and its mission to create a more inclusive and resilient financial future for Zambia.
ZICB extends its heartfelt gratitude to its loyal customers, dedicated staff, and all stakeholders who have been instrumental in achieving this milestone.
The Bank remains committed to fostering financial inclusion, providing exceptional service, and making tomorrow possible for every Zambian.
