1. Data Privacy Statement
At Zambia Industrial Commercial Bank Limited (ZICB), the privacy and the security of your personal information or data are very important to us. Personal data is defined as information that allows us to identify you as a natural person or, where applicable, as a corporate entity (such as a company or trust). ZICB, as your data controller and processor, is committed to complying with national and international data protection regulations in safeguarding the privacy, confidentiality, and trust of the data subjects and the security of all company data.
2. Information We Collect
- Personal Data: Information that identifies you as a natural person or corporate entity. This includes your name, contact details, financial information, and any other data you provide during your interactions with us.
- Financial Information: Bank account numbers, transaction history, credit/debit card numbers, and other financial details.
- Biometric Data: Fingerprints and facial recognition data (if applicable).
- Digital Identifiers: IP address, device information, cookies, and tracking technologies.
- Additional Data: Information required for historical, research, and statistical purposes, or to comply with legal obligations.
3. How We Use Your Information
- Service Provision: To assess applications, provision of wide range of products and services, and communicate with you.
- Compliance: To meet legal, regulatory, and law enforcement requirements.
- Marketing: For marketing and research purposes, subject to your consent.
- Fraud Prevention: To prevent fraud, financial crimes, and comply with anti-money laundering policies.
- Operational Needs: For internal records
- Automated Decisions: To make automated decisions, with provisions for you to challenge these decisions if dissatisfied.
4. Information Sharing and Disclosure
We may share your information under strict confidentiality with the following key stakeholders.
- Third-Party Service Providers: Shared with service providers, including credit reference bureaus (CRB), that process personal data on our behalf, both locally and internationally.
- Regulatory and Law Enforcement: Disclosed to comply with legal obligations and support crime prevention.
- International Transfer: Shared with third parties located in other countries, subject to applicable laws and regulations.
5. Data Security
- Retention Period: Personal data is kept only as long as required by law and then securely destroyed or de-identified.
- Security Measures: We implement robust security measures to protect your data, including:
- Encryption: Data is encrypted both in transit and at rest.
- Access Controls: Strict access controls to ensure only authorized personnel can access your information.
- Regular Audits: Periodic security audits to assess and improve our data protection measures.
6. Data Subject Rights
- Access and Correction: You have the right to access and correct your personal data on record.
- Right to erasure: To request to delete your Personal Data if ZICB no longer have a valid reason to retain and process, subject to all applicable laws.
- Special Data Processing: We will not process your special personal information without your consent, unless required by law or for legitimate purposes.
- Right to restriction of processing: To restrict processing of your Personal Data in well-defined circumstances as defined by applicable laws.
7. Consent Withdrawal
- Withdrawal of Consent: You have the right to withdraw your consent for processing personal information. However, this may affect our ability to provide you with certain products or services.
- Opt-Out: You can opt-out of electronic marketing communications at any time by following the instructions provided. Non-customers can opt-in by submitting details in writing.
8. Changes in Data Privacy Notice
- We reserve the right to update or modify this Privacy Notice at any time to reflect changes in our practices, services, legal requirements, or other relevant factors.
- Notification of Changes: If we make significant updates to this Privacy Notice, we will notify you by one or more of the following methods:
- Posting a notice on our website.
- Sending you an email notification (if you have provided us with your email address).
- Effective Date of Changes: Changes to the Privacy Notice will take effect on the “Effective Date” indicated at the top of the notice. Your continued use of our services after any updates constitutes your acknowledgment of the revised notice and your agreement to its terms.
Contact Us
Phone: +260 211 428 700 or Toll-Free: 7000
Email: privacy@zicb.co.zm
Address: 5th Floor, Longacres Mall Office Block, Stand No. 27395, Alick Nkhata Road, Mass Media, Lusaka, Zambia.
Thank you for trusting us with your personal information. We are committed to protecting your privacy and providing you with a secure banking experience.
